We stand behind
every purchase
If PrimoCRM isn’t the right fit, we make it easy to get your money back. No questions, no hassle.
We want you to be confident in your purchase of PrimoCRM. This policy explains how refunds work for purchases made through our website and through AppSumo.
For purchases made directly through our website, we offer a 30-day money-back guarantee. If PrimoCRM isn’t the right fit for your workflow, simply request a refund within 30 days of purchase and we’ll refund your payment in full.
Our payments are handled by Paddle, which acts as the Merchant of Record for all orders placed through our website. Approved refunds are processed back to your original payment method through Paddle.
We never receive or store your full payment card details. Paddle handles all payment processing and card data securely.
Requesting a refund is straightforward. Follow these steps:
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1Email us within 30 days of your purchase at support@primocrm.com
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2Include your order ID or the email address used at checkout so we can locate your order quickly
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3We’ll confirm and process your refund. We typically respond within 1–2 business days
Licenses purchased through AppSumo are governed by AppSumo’s own refund policy. At the time of writing, AppSumo offers a 60-day money-back guarantee on their marketplace deals.
If you have trouble with your AppSumo purchase or license redemption, contact us at support@primocrm.com and we’ll be happy to help you resolve it.
Lifetime “pay-once” purchases are covered by the same 30-day money-back guarantee (or AppSumo’s 60-day policy for AppSumo orders). After the guarantee window has passed, lifetime purchases are non-refundable, except where required by applicable consumer protection law.
All lifetime plans are covered by the 30-day guarantee from the date of purchase on primocrm.com.
When a refund is issued, the associated license will be deactivated. Here’s what to expect:
- All your contact data inside WordPress remains untouched
- The free version of PrimoCRM continues to work
- Your WordPress site is completely unaffected
- Your Pro license is deactivated on the next license check
- Pro features (ESPs, A/B testing, integrations) are disabled
- Sites revert to the free plan automatically
Because PrimoCRM is self-hosted, none of your data is ever deleted by us. Your WordPress database is yours to keep regardless of license status.
If subscriptions are introduced: you can cancel at any time and retain access until the end of your current billing period. Renewal refund terms will be specified at the time of such an offering.
If you have a concern about a charge on your statement, please contact us first. We’re happy to help and almost always resolve issues faster and more smoothly than a bank dispute.
Have questions about this refund policy or need to request a refund?
Please include your order ID or the email address used at checkout for the fastest response.
We aim to respond to all refund requests within 1–2 business days.
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