Refund Policy
We stand behind
every purchase
If PrimoCRM isn’t the right fit, we make it easy to get your money back. No questions, no hassle.
We want you to be confident in your purchase of PrimoCRM. This policy explains how refunds work for purchases made through our website and through AppSumo.
1 30-Day Money-Back Guarantee
For purchases made directly through our website, we offer a 30-day money-back guarantee. If PrimoCRM isn’t the right fit for your workflow, simply request a refund within 30 days of purchase and we’ll refund your payment in full.
No questions asked. You don’t need to justify your reason for requesting a refund. Just contact us within the 30-day window and we’ll take care of it.
2 How Purchases & Refunds Are Processed
Our payments are handled by Paddle, which acts as the Merchant of Record for all orders placed through our website. Approved refunds are processed back to your original payment method through Paddle.
The charge on your bank or card statement may appear as “Paddle” or “Paddle.net*PrimoCRM”. This is expected. Paddle is our authorized payment processor.
We never receive or store your full payment card details. Paddle handles all payment processing and card data securely.
3 How to Request a Refund
Requesting a refund is straightforward. Follow these steps:
- 1Email us within 30 days of your purchase at support@primocrm.com
- 2Include your order ID or the email address used at checkout so we can locate your order quickly
- 3We’ll confirm and process your refund. We typically respond within 1–2 business days
You may also request a refund directly via Paddle’s buyer support at paddle.com/support.
4 AppSumo Purchases
Licenses purchased through AppSumo are governed by AppSumo’s own refund policy. At the time of writing, AppSumo offers a 60-day money-back guarantee on their marketplace deals.
Important: Please request AppSumo refunds directly through your AppSumo account dashboard, not through us. We are unable to process refunds for AppSumo orders.
If you have trouble with your AppSumo purchase or license redemption, contact us at support@primocrm.com and we’ll be happy to help you resolve it.
5 Lifetime Deals
Lifetime “pay-once” purchases are covered by the same 30-day money-back guarantee (or AppSumo’s 60-day policy for AppSumo orders). After the guarantee window has passed, lifetime purchases are non-refundable, except where required by applicable consumer protection law.
Pro | $79
1 site | Lifetime
AI | $199
10 sites | Lifetime
Agency | $399
Unlimited sites | Lifetime
All lifetime plans are covered by the 30-day guarantee from the date of purchase on primocrm.com.
6 What Happens After a Refund
When a refund is issued, the associated license will be deactivated. Here’s what to expect:
What stays
What changes
Because PrimoCRM is self-hosted, none of your data is ever deleted by us. Your WordPress database is yours to keep regardless of license status.
7 Subscriptions
This section applies only if/when PrimoCRM offers subscription-based pricing. Currently, PrimoCRM uses one-time lifetime pricing only.
If subscriptions are introduced: you can cancel at any time and retain access until the end of your current billing period. Renewal refund terms will be specified at the time of such an offering.
8 Chargebacks
If you have a concern about a charge on your statement, please contact us first. We’re happy to help and almost always resolve issues faster and more smoothly than a bank dispute.
Email support@primocrm.com and include your order ID or the email used at checkout. We typically respond within 1–2 business days.
9 Contact
Have questions about this refund policy or need to request a refund?
Email: support@primocrm.com
Please include your order ID or the email address used at checkout for the fastest response.
We aim to respond to all refund requests within 1–2 business days.
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